For years, the success of a luxury property development was measured by its architecture, craftsmanship, design and location. Yet across Mallorca’s premium property market, a new standard is emerging. Increasingly, developers are recognising that the client experience does not end when the keys are handed over. In many cases, it begins there.
For international buyers, purchasing a property is only the start of a long-term relationship with their investment. Questions arise, warranties need managing and maintenance must be coordinated. While expectations have risen, the systems supporting owners after completion have often remained surprisingly informal.
This was the gap identified by Matías Marti, founder and director of SOLUXE. After more than seven years working in property management across Mallorca, he recognised that post-sales support had not evolved at the same pace as the island’s luxury property market.
“SOLUXE was created to bring structure, visibility and accountability to a stage of the property journey that has traditionally been managed too informally”, he says.
Historically, much of Mallorca’s property management sector has relied on fragmented suppliers, reactive maintenance and ad hoc communication. For homeowners, this can create frustration. For developers, it can mean losing visibility over the client experience at the moment their reputation is most exposed.
SOLUXE was created to professionalise the post-sales stage of the property journey. At the centre of the business is the SOLUXE After-Sales Control System, a framework designed to help developers maintain visibility and control long after a project has been delivered.
The system integrates incident management, warranty follow-up, maintenance coordination, reporting, documentation, response-time monitoring and communication with both property owners and developers. Rather than acting as a maintenance company, SOLUXE oversees the entire process, helping developers protect buyer satisfaction, brand reputation and long-term client relationships.
As expectations continue to evolve, post-sales management is becoming an increasingly important part of the luxury property experience. For SOLUXE, the goal is clear: to help developers protect the standards and reputations they have worked hard to build.
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