Terms and Conditions

  • General Information
    We know it’s boring to read all this, so we have put it in a Q & A format so you can hopefully find the answer to your questions fast and easily.
     
  • In which countries is it possible to shop online?
    You can currently shop in Spain, Portugal, France, Italy, Germany, UK, Belgium, Holland, Ireland, Luxembourg, Sweden, Norway, Denmark, Monaco, Switzerland, USA, Japan, Poland, China and Canada.
     
  • How many languages is it possible to browse in?
    The shop-luxury.com browsing languages are: English, Spanish and German. (German and Spanish are coming soon).
     
  • Are out-of-stock items restocked?
    If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
     
  • Will I receive the same product that I see in the photo?
    Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.
     
  • Is it possible to receive periodic information via email about helencummins.com latest new products and offers?
    Yes. Simply subscribe to our Newsletter and you will receive information on www.helencummins.com latest products, lookbook and events.
     
  • Can I cancel my shop-luxury.com Newsletter subscription?
    You can easily cancel your subscription by clicking on "unsubscribe from this list" in the Newsletter and follow the instructions.
     
  • How do I recover my forgotten password?
    If you've forgotten your password, you can recover it in the login section. Enter your e-mail address and we'll send you an e-mail telling you what you need to do.
     
  • How can I be sure that I've made my purchase correctly?
    Once you have placed your order, you will receive a confirmation e-mail. If you do not receive an e-mail, contact our customer service as soon as possible.
     
  • Can I track my order?
    Yes. Click on the order menu in your account and you will be able to track your order in real time.
     
  • Can I remove items from my order?
    Yes. Click on the order menu in your account and you will be able to track your order in real time.
     
  • Can I cancel my order?
    Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
     
  • What should I do if I receive a faulty item?
    We at helencummins.com only sell items in perfect condition. So in the rare event of receiving a faulty item, please contact our customer services department as soon as possible.
     
  • What should I do if I receive an incorrect item?If you accidentally receive an item that you did not order, please contact our customer services department as soon as possible.