Frequently Asked Questions

HOW DO I MAKE A PURCHASE
Shopping at helencummins.com is easy:
  • Use the SHOP > CLOTHING, BAGS, SHOES and ACCESSORIES links. You can use the filtering options to really find what you are looking for.
  • Once you have found an item, choose your size or color and click on the 'ADD TO SHOPPING BAG' button on the product page.
  • Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page. Click on 'PROCEED TO PURCHASE' to complete your order.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You can shop at helencummins.com without creating an account. However, register with us and you'll be able to enjoy the following benefits
  • Track your orders and review past purchases
  • Re-order items directly from your account
  • Add sold out items and products you love to your Wish List
  • Save your address and card details so you can shop even quicker next time
I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. You will be requested to enter your email address in order to receive a link to reset your password.
WHAT PAYMENT METHODS DOES HELENCUMMINS ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
We accept Visa, MasterCard, Maestro and Solo cards. You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by Thawte Ltd. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly. If you would prefer to place an order by telephone, you can call +34 971 708 888.